Refund Policy

Refund & Return Policy

Effective Date: October 2026
Website: Maris Samuel Official Store & Literary Platform
Author: Maris Samuel

1. Overview

Thank you for supporting author Maris Samuel. We take great pride in the quality of our books, literary media, and reader services. This Refund & Return Policy explains our procedures for digital downloads, physical books, and cancellation requests.

2. Digital Products (E-books, Audio, Digital Downloads)

Due to the immediate delivery, digital nature, and intellectual property value of downloadable products:

  • Non-Refundable: All sales of digital books, e-books (PDF, ePub, MOBI), audio recordings, and downloadable materials are final and non-refundable once the download link or cryptographic token has been generated.
  • Defective File Guarantee: If a digital file purchased on our site is corrupt, unreadable, or technically defective, please notify us within 14 days of purchase at contact@marissamuel.com with your Order Reference. We will verify the issue and promptly provide a working replacement file or download token.

3. Physical Products (Hardcovers, Paperbacks, Merchandise)

For physical book shipments and merchandise:

  • Damaged in Transit: If your physical book arrives damaged, with misprinted pages, or defective binding, please contact us within 7 days of delivery. Please include clear photos of the damage and your Order Reference. Upon verification, we will ship a replacement copy free of charge or issue a full refund to your original payment method.
  • Incorrect Item Received: If you received a different title or item than what was ordered, inform us within 7 days, and we will dispatch the correct item at our expense.
  • Customer Change of Mind: If you wish to return an undamaged physical book, you may do so within 7 days of receiving it, provided the book is in its original, unread, pristine condition. The buyer is responsible for return shipping costs. Once received and inspected, a refund for the product price (excluding initial delivery fees) will be processed.

4. Shipping Fees & Courier Charges

Delivery fees charged by third-party courier partners (e.g., DHL Express, GIG Logistics, GUO, SpeedAF, Gokada) cover the cost of dispatch and transportation. Shipping fees are strictly non-refundable once an order has been collected by or handed over to the courier.

5. Voluntary Donations & Sponsorships

Contributions made through the Donations section are voluntary gifts in support of Maris Samuel's writing, research, and outreach initiatives. Donations are non-refundable.

6. How Refunds Are Processed

Once a refund is approved by our team:

  • Refunds are credited back to the original payment method used during checkout (Paystack Bank Account / Card, Stripe, or PayPal).
  • Bank transfer and card refunds typically reflect in your bank account within 5 to 10 business days, depending on interbank settlement cycles.
  • You will receive an automated confirmation email once the refund has been initiated.

7. How to Initiate a Return or Refund Request

To request assistance with an order, please contact our support team:

  • Email: contact@marissamuel.com
  • Contact Page: marissamuel.com/contact.php
  • Information Required: Your Full Name, Order Reference (e.g., ORD...), and a brief explanation (with photos if reporting physical damage).
Contact Us ← Back to Home